WA Veterinary Emergency & Specialty

Pet Owner

Why WAVES?

WAVES prides itself as having become one of WA’s top animal referral hospitals with specialists in surgery, medicine (including oncology), diagnostic imaging and emergency & critical care. With our warm and empathetic approach, our dedicated staff provide professional and loving care to all our patients. Our state of the art facility and 24 hour care provide you with the extra comfort that your pet is getting the most professional care imaginable.

How do I book an appointment?

To make use of our specialists you will firstly need to consult with your local veterinarian. Just like when you go to your local GP and they refer you on to a specialist, the same needs to happen with your pet. They will provide you with a referral letter which in turn will allow you to contact us to make a booking. Our warm and friendly reception staff who are happy to assist you on 9412 5700. (Please note that in the case of a critical or after hours emergency no referral or booking is required.)

What do I need to remember for the appointment?

  1. Please confirm your booking the day before. If you are unable to make the appointment for whatever reason please let us know at your earliest convenience.
  2. Please allow yourself to be 15 minutes early, especially if you have not been to us before, as there will always be documents to be filled in.
  3. Please do not feed your pet on the day as most of our procedures requiring fasting. However access to water is the exception. If you are unsure please give us a call.
  4. Please bring in any medications or referral information (history, x-rays, blood tests etc.) that your vet has given you.

COVID-19 Precautions

WAVES has introduced some new guidelines, so that we can minimise the risk of staff and clients being exposed to COVID-19, and to comply with government regulations.

Please do not enter the hospital if you are unwell with symptoms of a cold or flu or if you have been advised you need to self-isolate/quarantine.

WAVES staff will continue to treat ALL pets, even if their owner may be infectious, as we have the capability to treat patients in personal protective equipment (PPE).

PLEASE LET US KNOW BEFORE YOUR APPOINTMENT if

There is any possibility that you have been exposed to COVID-19

OR

You or the person bringing the pet to WAVES is experiencing symptoms of sore throat, cough, fever, headache or difficulty breathing.

We just want to make sure we can all continue to work and provide this essential service.

WHAT TO EXPECT

When you arrive;

Please call 9412 5700 or use the door intercom to notify us of your arrival. We will ask you a few quick questions and guide you as to what will happen next.

You will be asked to wash your hands using the facilities outside the door, before you will be granted access to the hospital. We ask that only 1 person attends the appointment with your pet.

Please follow staff directions on where to sit and abide by social distancing rules by keeping 1.5m from all persons, at all times.

IF IT IS AN EMERGENCY; we won’t make you wait to wash your hands etc, we will have you pass your pet to a nurse and then ask you to wait outside until we can follow our access procedures. Please bring a mobile phone, so that our vets can talk to you throughout the process.

Thank you for your understanding and cooperation. We understand that it is very stressful not being able to be with your pet at all times, or bring your whole family, however, we are taking these measures to ensure that we can continue to treat the hundreds of very sick and injured patients that need to see us every week. We want to avoid the scenario where we have to shut down whilst all staff are in 14 day isolation lockdown.

CAN I VISIT MY PET?

Whilst the COVID-19 restrictions are in place, our open visting policy is no longer available. Our staff can send you photos and message to update you regularly on how your pet is going. However, we will allow clients to visit in certain situations, where the Vet deems it appropriate.