WA Veterinary Emergency & Specialty

Administration

The administration team support the many Veterinarians and the specialist services, within the WAVES hospital.  

Our reception team are experienced and qualified veterinary nurses, and work hard to ensure that you receive the very best customer service experience. Our busy hospital is always open, so during the day we have a team of 3 receptionists and in the evening and on weekends, emergency nurses provide administration support for the team.

Our receptionists are always happy to take your call, day or night, and assist with your queries, whether you be a pet parent or a referring veterinarian.

Our cleaner/kennel hands and animal attendants are also an essential part of the WAVES team, keeping the hospital safe, clean and ensuring that all patients get extra cuddles and care, to make their stay as comfortable as possible.

The Hospital Manager, Dr Zoe Ferris, provides senior management for the hospital, assisting the WAVES hospital directors. Zoe is also the inventory management officer, events manager and mental health first aid officer for WAVES.

 


Dr Zoe Ferris  BSc BVMS
Hospital Manager

Zoe graduated as Veterinarian from Murdoch University in 2003, and commenced her career as a small animal Veterinarian in Perth. Following 8 years in a combination of senior vet and practice management roles, Zoe opened her own mobile veterinary business, and then later working as an emergency veterinarian and Welfare and Ethics academic at Murdoch University.

Zoe has been an active member of the Australian Veterinary Association, holding executive committee positions within the WA division, as WA Divisional President for 2 years, as well as roles as WA Division committee treasurer, policy Councillor, and chair of the council to animal welfare committee.

 Zoe joined the WAVES team as hospital manager in December 2015. Zoe has a passion for high quality patient care, and loves being part of a team that cares so much for its clients and its patients … because they’re family.

Zoe, provides senior management support and coordination of hospital operations. Zoe is also the events manager for WAVES, organising regular continuing education seminars for the Veterinary Community, as well as coordinating WAVES attendance to events such as the Million Paws Walk, Pets at the Park and the Australian Veterinary Association Conferences.

When Zoe is not at WAVES she enjoys spending time with her family, gardening, and visiting her parents farm in the Southwest.