Referral to an outpatient service means that your vet has referred your pet to us for a specific procedure and they remain the clinician in charge your managing your pet’s condition. All communication regarding the procedure performed will be directed to your veterinarian.

1. If your animal is insured, please notify your insurance company, check the wording of your policy and bring the necessary documentation and a claim form to your appointment to facilitate the claims process.
2. Please check with your regular vet if you are required to bring in a referral history or radiographs with you or if they will forward these to us directly.

Typically, after an initial consultation, a patient will be admitted for further investigations (e.g. blood tests, radiographs, ultrasound or endoscopy) or maybe re-admitted at another time more suited to the owner. After investigations, the patient may need to go back home to await results, although some may need to stay in for supportive treatment and care, depending on how unwell they are.

The medicine clinician examining your animal will determine what tests and treatment your pet requires and will discuss these requirements with you. An estimate of the cost of investigations and treatment will be discussed with you. Please feel free, during the consultation, to ask any questions and discuss any worries that you might have.

Keeping you well informed about your pet is very important to us. We will do our best to be available to meet with you or to speak to you but clinical work is unpredictable, and there may sometimes be a delay before we can make contact. Please be patient under those circumstances.

When your pet returns home, we will give you a document that outlines your pet’s condition and treatment. If you need to visit a veterinary surgeon soon after your pet is discharged, please take this document with you. Your veterinary surgeon will have already been contacted to update them about your pet, so that the appropriate type of veterinary care can continue to be provided.

A formal report will be written and sent to your veterinary surgeon soon after discharge or once all results are available.

One of the most important aspects of treatment is the follow up. Depending on the specific problem with your pet, this may be managed by your own vet or by the team at WAVES.

By law, we are only allowed to supply medications for an animal under our care. This means that we must have seen your pet within the preceding 6 months. If you would like us to supply you with medication for your pet and it has been longer than 6 months since we reviewed your pet’s condition, you will be required to come in for a revisit consultation.